Refund Policy

This policy explains when you can get a refund for something you bought from CrestLabs, throughcrestlabs.dev or directly from us. It sits alongside ourTerms of Service. If you are unhappy with anything, emailhello@crestlabs.dev first: we would rather fix the problem.

1. Web and app development projects

• Money-back guarantee: if we do not deliver the work agreed in your written quote, we refund 100% of what you have paid.
• Projects of $100 or less: you pay nothing until the project is 100% complete, so there is nothing to refund if you stop before then.
• Projects over $100: you pay a 20% deposit to start. If you cancel before we start work, we refund the full deposit. If you cancel after work has started, we refund the part of the deposit that is not covered by work already completed.
• Not covered: a change of mind after you have approved and received the final work, work outside the agreed scope, and third-party costs we paid on your behalf with your approval (such as domains, hosting, themes, plugins or app store fees).

2. NFC Digital Business Card

The card is printed with your details, so the rules depend on how far your order has gone. The same rules apply to replacement cards.

• Before printing: cancel any time before we send your card to print and we refund the full price.
• After printing: because the card is personalised, we cannot refund a change of mind once it has been printed.
• Damaged, faulty or wrong: if your card arrives damaged, the NFC chip or QR code does not work, or the printed details differ from what you approved, tell us within 30 days of delivery. We will send a free replacement or, if you prefer, refund the full price.
• Not delivered: if your card has not arrived within 30 days of shipping, we will send a free replacement or refund the full price.

3. How to ask for a refund

1. Email hello@crestlabs.dev with your name, the email you used to pay, your order or invoice details and the reason for the request. Photos help if a card arrived damaged.
2. We reply within 2 business days and confirm whether the refund is approved.
3. Approved refunds are sent back to the original payment method within 5–10 business days. Your bank or payment provider may take a few more days to show it.

If you paid through a payment provider or reseller, the refund is made through that same provider, and its own buyer terms may also apply. Please contact us before opening a dispute or chargeback, as that is usually the fastest way to get your money back.

4. Changes

We may update this policy. The “Last updated” date shows when it last changed. The policy that applied when you paid is the one we follow for that purchase.

5. Contact

Questions about refunds? Email hello@crestlabs.dev or message us onWhatsApp at +94 70 777 1018.